Data Protection

Living Casino Privacy Policy – Your Complete Guide to Personal Data Protection

Your privacy is of the utmost importance to living casino. This policy clearly outlines what information we collect, why we collect it, and how we keep it secure.

Last Updated: January 1, 2026 | Version: 2.4
Our Commitment

Living casino never sells your personal data, uses it for third-party advertising, or collects information beyond what is needed. This Privacy Policy is written to keep you fully informed with complete transparency.

1. Introduction

This Privacy Policy ("Policy") has been prepared by living casino ("we", "us", "Platform"). It explains what information we collect when you use living casino's website, mobile app, or other services, how we use that information, and the steps we take to protect your privacy.

Living casino believes that every member's personal data is a sacred trust. We collect only what is necessary and protect it using internationally recognized technology standards.

By using living casino's services, you agree to this Privacy Policy. If you do not wish to be bound by this policy, please discontinue use of the platform and notify our support team.

2. What Information We Collect

Living casino collects two types of information — what you provide directly, and what is gathered automatically while you use the platform.

Information you provide directly:

Data Type When Collected Required?
Full Name During registration Yes
Email Address During registration Yes
Phone Number During registration Yes
Date of birth During registration Yes (for age verification)
Address During KYC verification For withdrawals
National ID / Passport During KYC verification For withdrawals
Payment Method Details During transactions For Transactions

Automatically Collected Information:

  • Device information (model, operating system, browser)
  • IP address and geographic location (up to country level)
  • Gaming activity and transaction history on the platform
  • Session data — duration and timing of logins
  • Information Collected via Cookies and Tracking Technologies

Important: Payment card numbers, PINs, and full bank account details are never stored on living casino's servers. All payment information is processed exclusively through secure third-party payment gateways.

3. How We Use Your Information

Living casino uses your data solely for specific, lawful purposes. It is never used beyond what has been explicitly authorized.

  • Account Management: To handle registration, login, identity verification, and account security.
  • Transaction Processing: For processing deposits, withdrawals, and bonus payments.
  • Support Services: To resolve your complaints and inquiries.
  • Legal Obligations: To comply with anti-money laundering regulations and licensing requirements.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Service Improvement: Analytics to improve the platform experience.
  • Contact: To send important updates, security alerts, and (with your consent) promotional information.

To stop receiving promotional emails, click the "Unsubscribe" link at the bottom of any email or contact our support team. Please note that transactional and security-related emails cannot be opted out of.

4. Data Sharing Policy

Living casino never sells your personal data to third parties. However, limited sharing may occur in the following circumstances:

  • Payment Providers: Solely to process transactions with payment partners including bKash, Nagad, and Rocket.
  • Identity Verification Services: With approved third parties for KYC verification purposes.
  • Legal Authority: When required by a court or government order, and only to the extent necessary.
  • Licensing Authority: To regulators as required to comply with gaming licence conditions.
  • Technology Providers: Hosting, cloud, and cybersecurity partners — none of whom are permitted to use your data for their own purposes.

living casino signs a Data Protection Agreement (DPA) with every third-party partner, ensuring they are held to the same privacy standards.

5. Data Retention & Deletion

Living casino does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

  • Active account data: For as long as your account remains active.
  • Transaction Records: Up to 5 years where required by law.
  • KYC Documents: 3 years after account closure (in accordance with anti-money laundering regulations).
  • Support Chat History: 1 year after last contact.
  • Gaming Activity Logs: 6 months.

Data no longer required for legal obligations is deleted within 90 days of account closure. To request data deletion, support@livingcasino.wsSend us an email at.

6. Cookie Policy

Living casino uses cookies on its website and app. Cookies are small text files stored on your device that help improve the quality of our services.

Cookie Type Purpose Type
Essential Cookies Login sessions, security, payment processing Required
Performance Cookies Page load speed monitoring and error detection Optional
Functionality Cookies Remembering language preferences, theme, and game settings Optional
Analytics Cookies User Behavior Analysis (Anonymous) Optional

Optional cookies can be disabled through your browser settings. However, disabling essential cookies may affect the platform's functionality.

7. Our Security Measures

Living casino uses industry-leading technology to keep your data secure.

1
SSL / TLS Encryption

Every data transmission is protected by 256-bit SSL encryption — the same standard used in the banking sector.

2
Two-Factor Authentication (2FA)

OTP verification is required for login and critical account actions. This keeps your account secure even if your password is compromised.

3
Firewall & DDoS Protection

Advanced firewall and DDoS protection safeguard the platform against cyber attacks.

4
Regular Security Audits

Third-party cybersecurity experts conduct regular Penetration Testing on our systems.

5
Data Backup & Recovery

Encrypted backups of all data are maintained across multiple secure locations, keeping the risk of accidental data loss close to zero.

8. Your Privacy Rights

Living casino recognizes the following rights regarding your data:

Right to Access

You may request to know what information living casino holds about you. Your request will be fulfilled within 30 days.

Right to Rectification

You can request corrections to any inaccurate or outdated information. Many details can be updated directly from your account settings.

Right to Erasure

Upon account closure, you may request deletion of any data no longer subject to legal retention requirements.

Right to Object to Processing

You can opt out of marketing communications or object to the use of your data for specific purposes.

Data Portability

You may request an export of your data in a structured format (CSV/JSON).

Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be temporarily suspended.

To exercise these rights, support@livingcasino.wsto send us an email. We will respond to your request within 30 days.

9. Protection of Minors

Living casino strictly does not serve anyone under the age of 18. Age is verified at registration, and KYC documents may be requested in cases of suspicion.

If a minor has accidentally created an account, all associated data will be deleted immediately and any deposited funds will be refunded. Parents or guardians may report such cases to our support team.

10. Policy Changes

Living casino may update this Privacy Policy when necessary. For significant changes:

  • A notice will be sent to your registered email address.
  • You will be notified of any changes upon logging into the platform.
  • Notice will be given at least 14 days before any changes take effect.

If you do not agree to the updated policy, you will have the option to close your account. Continued use of the platform after a policy change will be considered acceptance of the new terms.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection team:

Email: privacy@livingcasino.ws
Live Chat: 24/7 support available in Bengali
Response to Requests: Within 30 business days

Why Your Data Is Safe with living casino

Your Privacy is Protected on Two Fronts – Technology and Policy

Your Data Is Never Sold
living casino never sells your name, email, phone number, or any other personal information to advertisers or data brokers. This is a core principle we do not compromise on.
Bank-Level Encryption
Your data is stored with 256-bit AES encryption and transmitted via SSL/TLS — the same security standard used by Bangladesh's leading banks.
Automated Threat Detection
Our AI-powered security system instantly detects suspicious logins or unusual activity and alerts you in real time.
Secure KYC Process
Documents submitted for identity verification are stored on encrypted servers, and any data shared with third parties is deleted once verification is complete.
Minimal Data Collection Policy
living casino only collects information that is necessary to provide its services. No excessive or unnecessary data is requested — this is part of our "Privacy by Design" approach.
Adherence to International Standards
living casino complies with international data protection regulations. Our privacy standards are independently verified through regular third-party audits.

Start Gaming in a Safe Environment

Enjoy the thrill of living casino's gaming experience with your data fully protected. Join today and claim your welcome bonus.

For players 18+. Your information is fully protected.

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